Privacy Policy

This Privacy Policy describes how Openrod Pte. Ltd. ("Openrod", "Company", "we", "us", or "our") collects, uses, discloses, stores, and protects personal data in connection with the on-demand delivery platform operated by Openrod, including our mobile application, website, and related services (collectively, the "Platform").

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

1. Company Information

Openrod Pte. Ltd. operates the Platform. If you have questions about this Privacy Policy, contact us at support@openrod.com.

2. Scope of Application

This Privacy Policy applies to:

• Customers and users requesting delivery services ("Users")
• Independent delivery partners ("Delivery Partners")
• Recipients of deliveries
• Visitors to the Platform

Openrod operates a technology platform and does not itself provide courier or transportation services.

3. Personal Data We Collect

Depending on how you use the Platform, we may collect the following categories of personal data.

3.1 Data Provided Directly by You

• Name
• Phone number
• Email address
• Pickup and drop-off addresses
• Communications with customer support
• Any other information you voluntarily provide

3.2 Data Collected Automatically

• Device and application information
• IP address
• Log data and usage statistics
• Location data (real-time or approximate, subject to permissions)

3.3 Delivery Partner Data

For Delivery Partners, we may additionally collect:

• Identification and verification information
• Vehicle and delivery-related information
• Location, route, and performance data
• Ratings, reviews, and feedback

4. Purpose of Collection and Use

We collect and process personal data for the following purposes:

• To operate, maintain, and improve the Platform
• To facilitate matching between Users and Delivery Partners
• To process payments, fees, and refunds
• To enable delivery tracking and status updates
• To provide customer support and communications
• To conduct analytics, audits, and research
• To detect, prevent, and investigate fraud, misuse, or unlawful activity
• To comply with legal and regulatory obligations

5. Location Data

1. Location data may be collected to enable:
   • Efficient order matching
   • Route navigation and optimisation
   • Real-time tracking of deliveries
2. Location data may be collected while the app is in use or running in the background, subject to your device settings and applicable laws.

6. Disclosure of Personal Data

We may disclose personal data to:

• Delivery Partners for the purpose of completing deliveries
• Payment processors and financial institutions
• Cloud hosting, IT, analytics, and customer support service providers
• Professional advisers (legal, accounting, compliance)
• Government authorities, regulators, or law enforcement agencies where required by law

We do not sell personal data to third parties.

7. Cross-Border Data Transfers (ASEAN)

As Openrod operates across multiple ASEAN countries, your personal data may be transferred to, stored, or processed outside your country of residence, including in jurisdictions that may have different data protection standards.

We take reasonable steps to ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

8. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with applicable legal, accounting, or regulatory requirements
• Resolve disputes and enforce agreements

When personal data is no longer required, it will be securely deleted or anonymised.

9. Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal data, including:

• Encryption
• Access controls
• Secure infrastructure

However, no system is completely secure, and Openrod cannot guarantee absolute security of personal data.

10. Your Rights

Subject to applicable data protection laws in your country, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing activities

Requests may be submitted to support@openrod.com and will be handled in accordance with applicable laws.

11. Cookies and Similar Technologies

We may use cookies or similar technologies to:

• Enable Platform functionality
• Analyse usage patterns
• Improve performance and user experience

You may manage cookie preferences through your browser or device settings.

12. Third-Party Services

The Platform may contain links to or integrate with third-party services. Openrod is not responsible for the privacy practices or content of such third parties.

13. Children's Data

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on the Platform and will take effect upon publication.

15. Contact Us

For questions, requests, or complaints relating to this Privacy Policy:

Openrod Pte. Ltd.
68 Circular Road, #02-01
Singapore 049422
Email: support@openrod.com